Shopster Help Tools
Learning Center
Communications
FAQ's - Customize Email Content
- What emails are automatically sent to my customers?
- The following emails are automatically sent to your customers:
- Order Received: an email is sent when a customer initiates an order on your storefront
- Order Confirmed: an email is sent when either you and/or a Network Supplier confirms an order (confirming an order indicates to the customer that the order is in progress and will be shipped). Please note that one email will be sent for each supplier that makes up the order, meaning customers could receive multiple emails per order. In this instance the term supplier refers to any product fulfillment source, be it yourself or a Network supplier.
- Order Shipped: an email is sent when either you and/or a Network Supplier marks an order as shipped. Please note that one email will be sent for each supplier. A supplier in this instance refers any product fulfillment source, meaning customers could receive multiple emails per order.
- Order Canceled: an email is sent when you mark an order as canceled. Please note that if a Network supplier cancels an order, an email will be sent to you and not to your customer. It is your responsibility to communicate canceled orders to your customers.
- The following emails are automatically sent to your customers:
- Can I change the content of the emails automatically sent to my customers?
- Yes. To change the content of these emails select Settings from the main menu and then Emails. Choose the email that you would like to edit. Change the content at your discretion and click the Save button to save your changes.
- Yes. To change the content of these emails select Settings from the main menu and then Emails. Choose the email that you would like to edit. Change the content at your discretion and click the Save button to save your changes.
- I want to go back to Shopster’s original email content, can I?
- Yes. To return to Shopster’s original email content select Settings from the main menu and then Emails. Choose the email that you would like to edit. On the page presented, select the Revert to Default button.
- Yes. To return to Shopster’s original email content select Settings from the main menu and then Emails. Choose the email that you would like to edit. On the page presented, select the Revert to Default button.
- What information should I include in my email communications to customers?
- In addition to the order details that Shopster has included in the emails, you may want to include an email address and phone number for your business. Further, it would be a great opportunity to include any marketing campaigns that you have created or other products that may be of interest to your customers. These emails are a great way to provide your customers with an exceptional and unique service, take advantage of it.
- In addition to the order details that Shopster has included in the emails, you may want to include an email address and phone number for your business. Further, it would be a great opportunity to include any marketing campaigns that you have created or other products that may be of interest to your customers. These emails are a great way to provide your customers with an exceptional and unique service, take advantage of it.
- What can I do if I want to send out more emails than the ones you offer?
- View customer email addresses by selecting Orders from the main menu and then clicking on the Customers link. A list of your current customers will be displayed and you can send emails to them as desired.
- View customer email addresses by selecting Orders from the main menu and then clicking on the Customers link. A list of your current customers will be displayed and you can send emails to them as desired.
- If my customer orders a Network product, what emails are sent to them?
- Whether your customer buys a product that is fulfilled by you or by a Network supplier, the emails sent to your customers is the same.